Privacy Policy

1. Introduction

Welcome to TaleWhisper ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Child Profiles: Child's name, age, and avatar (no personal identifiable information required)
• User-Generated Content: Stories generated through our app, voice recordings (stored locally on your device)
• Payment Information: Processed securely through Google Play and Apple App Store (we do not store payment details)
• Support Communications: When you contact us for support

2.2 Automatically Collected Information

• Device Information: Device type, operating system, app version
• Usage Data: Features used, stories generated, language preferences
• Analytics: App performance and crash reports

3. How We Use Your Information

We use collected information to:

• Provide and maintain our service
• Generate personalized AI stories for your children
• Process subscriptions and payments
• Send important service updates and notifications
• Improve our app's features and user experience
• Respond to support requests
• Ensure compliance with legal obligations
• Prevent fraud and abuse

4. Children's Privacy

TaleWhisper is designed for children and complies with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide. We:

• Do not knowingly collect personal information from children without parental consent
• Do not share children's information with third parties for marketing purposes
• Allow parents to review, delete, or refuse further collection of their child's information
• Store child profiles with minimal information (name, age, avatar only)
• Process voice recordings locally on your device - they are never uploaded to our servers

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• AI Services: OpenAI for story and image generation
• Cloud Storage: MongoDB for secure data storage
• Payment Processing: Google Play Store and Apple App Store
• Analytics: Usage analytics to improve our service

5.2 Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or property.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and password hashing
• Regular security audits and updates
• Limited employee access to personal data
• Secure cloud infrastructure

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Export your stories and data

To exercise these rights, contact us at privacy@talewhisper.com

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account:

• Your personal data is deleted within 30 days
• Stories and child profiles are permanently removed
• Some data may be retained for legal compliance (e.g., billing records)

9. International Data Transfers

Your information may be transferred to and stored on servers located outside your country. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or app notification. Continued use of our service after changes constitutes acceptance of the updated policy.

Analytics, Cookies and Tracking

We use Google Analytics to collect information about how visitors use our website. This helps us improve the site and understand usage patterns. Google Analytics collects information such as pages visited, time on site, referral source, browser and device information. We do not use Google Analytics to collect or store personal information such as names or emails.

For visitors in the European Economic Area (EEA) and other jurisdictions with privacy regulations, we will only enable analytics tracking after you have given explicit consent via the cookie consent banner. You can withdraw consent at any time by clearing your cookies or by updating your preferences in your browser; after withdrawing consent, analytics tracking will stop for your browser.

We configure Google Analytics to anonymize IP addresses where supported (anonymize_ip) and we do not use Google Analytics for cross-device identification. Google may process data outside the EEA — Google maintains appropriate safeguards; see Google's privacy documentation for details.

If you wish to opt out of Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

For questions about analytics or to request that we disable analytics on your account, contact us at privacy@talewhisper.com.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@talewhisper.com
• Support: support@talewhisper.com